Do Not Trust Timpson Locksmiths with Your Valuable Videotape Conversion! (25.11.2022)


Coram Campus 41 Brunswick Square, London, WC1N 1AZ

Sir William John Anthony Timpson holds 35 appointments at 35 active companies, has resigned from 10 companies and held 3 appointments at 3 dissolved companies. Their longest current appointment spans 30 years, 11 months and 4 days at TIMPSON INTERNATIONAL FRANCHISING LIMITED

The combined cash at bank value for all businesses where WILLIAM holds a current appointment equals £48.9m, a combined total current assets value of £208.2m with a total current liabilities of £199.5m and a total current net worth of £216.4m. Roles associated with Sir William John Anthony Timpson within the recorded businesses include: Director, Company Secretary

During a visit to our ancestral village in Hong Kong (in early 1999) – I was given permission to walk around the area and make an hour-long documentary recording all the rare and ancient cultural artefacts, buildings, temples, shrines, burial areas and other natural and constructed points of historical interest. This included a small bridge which spanned a local stream. around two-hundred-years-ago – this bridge was agreed as the ‘borderline’ between the ‘Chan’ () Village (our village) and the village next-door (belonging to the ‘Lim’ [] Clan). The house that our family used to live-in was still there and ‘untouched’ (our last relatives to come to the UK left this village in 1966). When we visited – there was just four elderly Hakka Chinese people left. No one had ever been given permission to film this village before, and we have carefully guarded our videotape for over 20-years keeping it carefully locked away.

Our village – actually called ‘Banana Village’ – no longer exists today, because all the old people have passed away and the village was subsumed into a new national park. The footage we took in 1999 was the only footage ever taken of this ancient village (which was founded around 500-years ago when migrating Hakka people from the North migrated into the area). The remains of hundreds of ancestors used lied in special burial urns and we used to worship at the local temple.

Timpson Crushed Our Hopes and Dreams

We finally decided to take our valuable videotape to Timpson Locksmiths – North Cheam – as this outlet had been advertising its services for converting VHS videotapes into digital downloads or to be burned onto CD, etc. We were assured that this process was safe and straightforward and would take around eleven days. However, as the eleven-day deadline passed we heard nothing. When we telephoned Timpson (North Cheam) we were told that they had a larger than usual volume of work and that we should wait. Our next enquiry was batted-off with an acquisition that we were ‘bothering’ the store ‘unnecessarily’ during the Covid-19 pandemic! As the months went by, we were eventually told that the videotape had ‘gone missing’ in their warehouse! We were given our money back and a small amount of compensation. Our valuable videotape is gone forever and the priceless footage lost! Below are emails between myself and the major culprits representing Timpson:

The ‘Hitleresque’ Propaganda of Timpson is Truly Frightening!

From: Adrian Chan-Wyles PhD []
Sent: 17 January 2022 11:23
To: Roberts, Joanne
Subject: Fwd: Compensation – £1000 – Lost Video Tape

Dear Joanne Roberts

Thank you for reiterating your ‘scripted’ response.

To be clear – as I am aware of the internal policies pursued by Timpson – I am offering you this opportunity to keep the compensation required of £1000 to this reasonable and low amount, but obviously I cannot guarantee that this amount will stay at this level. 

In the meantime, I require the name and address of Timpson Head Office.

Yours sincerely

Dr Adrian Wyles

On Mon, 17 Jan 2022, at 10:02, Jade M wrote:

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From: Roberts, Joanne <>

Sent: Monday, 17 January 2022, 09:56

To: ‘’

Subject: missing video tape

Dear Mr Wyles

Thank you for your email.

I am really sorry to hear you are now not happy with the amount of compensation you have received .

Normally for a missing tape we only pay £50.00 but on this occasion we compensated £100.00 which was not forced onto you and accepted.

I cannot comment on compensation regarding other customers .

There may be a chance we do locate your VHS  and if this happens we will be in-touch straight away.

Once again I am really sorry for the inconvenience this has caused you.

Kindest Regards

Joanne Roberts

Part of the Family Since 1997     

Customer Support Advisor


Phone: 01619466219

From:Adrian Chan-Wyles PhD <>To:call.closing@timpson.comCc:Gee Wyles <>Subject:Lost Goods – CompensationDate:Saturday, 15 January 2022 15:46

Dear Timpson 

Please find attached a copy of the receipt issued by your branch in Sainsburys – North Cheam.

On the 25.11.2021 my partner took a VHS videotape to Timpson for conversion to DVD and USB. However, on the 12.1.2022 we were informed the tape is ‘lost in the Warehouse’ and offered £100 compensation. Due to the value of the content of the rare and irreplaceable footage – a 1999 documentary we made of our ancestral Village in Hong Kong that no longer exists – I would require that this compensation be increased to £1000 to cover the emotional distress and heartache the non-professionalism of Timpson has caused our family. 

Yours sincerely 

Adrian Wyles

From:McCabe, Kirsty <>To:‘’ <>Subject:RE: Lost Goods – CompensationDate:Wednesday, 2 February 2022 10:50

Dear Mr Wyles,

Thank you for your email’s in relation to the missing VHS.

I would like to start by apologising if the service you have received was not what you would normally expect from us here at Timpson Group.

Thank you for your patience whilst I have been reviewing your compensation claim for you. I am sorry to hear that you our dissatisfied with our attempts to resolve this issue for you and on behalf of Max Spielmann I apologise for any further inconvenience this issue may cause you.

Whilst I fully appreciate that your VHS was of sentimental value to you, we are unable to put a price on this that we would both agree on. Having reviewed the compensation offered, I do believe that this represents a fair and reasonable,

I appreciate you are of a different opinion and regret we are at variance. In circumstances such as these I feel I can only respectfully suggest that you seek independent expert advice if you are not happy with our outcome.

Kind Regards

Kirsty McCabe

Head of Customer Support

‘Part of the family since 2013’

From:Adrian Chan-Wyles PhD <>To:McCabe, Kirsty <>Subject:Re: Lost Goods – CompensationDate:Wednesday, 2 February 2022 12:27

Dear Timpson 

We acknowledge receipt of your standard email of response and await a reply to our formal letter of complaint forwarded to Timpson Head Office. Once received, this will be forwarded to our Solicitors to move this matter forward. In the meantime, I am now obliged to inform Timpson that the amount of compensation required the loss, destruction and/or theft of our property by Timpson employees has now been increased to £2000. 

Yours sincerely 

Dr Adrian Wyles 

On Wed, 2 Feb 2022, at 11:50, McCabe, Kirsty wrote:

Hi Adrian,

The locksmith account that you are including in our correspondence is nothing to do with this query. They are a different department and service that are irrelevant to this complaint.

The compensation has been accepted in full and final settlement of this claim from yourself on the 12th January 2022.

I do not seem to have received your letter here at Customer Support, please may you forward me a copy so I can respond in writing to you or please use this email as confirmation of our response to your query.

I am sorry that you are unhappy with my reply and I feel we are at variance. In situations such as these I must now respectfully ask you to seek further or legal advice on this matter.

Again, I am sincerely sorry for the service and I look forward to hearing from you in due course.

Kind Regards

Kirsty McCabe

Head of Customer Support

‘Part of the family since 2013’

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