Blogger’s Note: My father – Peter Wyles – had a stroke whilst out “waving” in public – in the seaside town of Torquay. Local people found him slumped on a park-bench – unconscious. The NHS Ambulance Crew soon arrived and performed CPS – and saved his life – before he was taken to Torbay NHS Hospital and nursed back to a relative health by the hard-worked and underpaid Staff. After that, he was paralysed down his right-side and had to live permanently in a wheelchair. Furthermore, he had to learn to do everything with his left-hand. Such were his everyday care needs, that the Authorities insisted that he receive rehabilitation treatment in a local Care Home. He was in and out of three care homes – but this was at a time when the Tories and LibDems were devastating the country with Welfare and NHS cuts. What used to be well-regulated and run NHS Care Homes (with fully qualified and vetted staff) became overnight “privatised” shells of their former selves – employing the cheapest (and unqualified) labour possible (the so-called “de-skilling”). The so-called “Managers” were just greed-orientated supporters of the Tories who saw the elderly as a way of making quick money. Needless to say, crimes of all sorts and varieties rocketed as these Care Homes slipped into the quagmire of despair. My father suffered in those days despite out best efforts to care for him. The UK Authorities, to push through the eradication of the (Socialist) NHS made it difficult to complain about this ill-treatment – and perpetuated the tactic of “blame the victim” – even when “staff” members were exposed by whistle-blowers sexually abused patients (broadcasting these crimes via the internet) for money. The use of violence and starvation, as well as refusing entry to relatives are all methods employed by these wayward “Managers” and their corrupt staff. However, in 2016, my father was moved to Hadleigh Court and until about three-years ago (under a previous Manager) he was treated reasonably well. The staff were multicultural with one Philippine nurse befriending my partner Gee (who is ethnic Chinese). Indeed, this fine young woman is married to a local Chinese man – the son of a local Chinese family (the Lees) who used to live opposite my parents in Torquay.

Things took a turn for the worst when a new Manager took-over in 2023 and decided that they wanted Dad out the home so that they could rent his room at a higher price to the next resident. This Manager sacked all the previous staff and enacted a reign of terror (“No One Suspects the Spanish Inquisition” as Monty Python once quipped). A member of staff struck my father with a bunch of keys on his head when he complained, whilst on another occasion he suffered a wound on his arm. We, as his family, were prevented from seeing him through a mixture of hostility, racism, and ignorance. The now “all White” staff took exception to my father’s daughter in law being “Chinese” – and his two grand daughters being of mixed heritage. As old and disabled as he is, my father would get up, wash, get dressed, and order a taxi to my mother’s home to see us (here, my father expressed the will-power that saw his father land in the first wave of British troops on D-Day – and survive) – as he did not want Gee, Mei-An, or Kai-Lin subjected to the normalised racism that was now rampant in the home. As my father stood his corner – a semi-paralysed man in his 80s – the Manager of Hadleigh Court issued him with an Eviction Order – laughably asserting that he is “racist”! Recently, on a routine hospital check – the Manager of Hadleigh court refused for my father to be allowed back into the home. Hadleigh Court was assisted in this by the equally corrupt Torbay Social Services – so nothing new there. As a result of all this, my father is in Torbay Hospital with Social Services refusing to let other care homes take him – as we are a family “prone to complaining”! And that is where things stand. South Devon is a fairly backward area and so the impoverished masses are easily controlled by a few rich people and their Authoritarian lackeys. They do not like the workers standing up to their oppression – but standing up to oppression is what we do best. Do not allow your loved one to be plunged into the dungeon that is Hadleigh Court under this current Manager and staff regime. Hit the capitalists were it hurts – in the purse. It is the only pain that matters to them – as they do not care about the very real pain that their greed and racism inflicts on us. Still, we do not want sympathy from others – as we are all in the same boat – and we certainly do not want your money. We, instead, express our solidarity to every worker who is currently suffering oppression and violence at the hands of the capitalists – an oppression that has not been reduced under the rule of a right-wing Labour government. My mother – Diane Wyles – who is in her late 70s, is bravely fighting a rear-guard action against the corruption of the UK Authorities. Whave each other – tha is all that matters! ACW (7.2.2026)

Inspection ratings

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We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:

• Outstanding – the service is performing exceptionally well.
• Good – the service is performing well and meeting our expectations.
• Requires improvement – the service isn’t performing as well as it should and we have told the service how it must improve.
• Inadequate – the service is performing badly and we’ve taken enforcement action against the provider of the service.
• Not rated – we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.

Hadleigh Court Care Home CQC Rating = Requires improvement – the service isn’t performing as well as it should and we have told the service how it must improve.

Stanley Road, Cary Park, Torquay, Devon, TQ1 3JZ (01803) 327694

Provided and run by:

Babbacombe Care Limited

This is an organisation that runs the health and social care services we inspect

Our current view of the service

Requires improvement

Updated 6 November 2025

Date of assessment 18 to 27 November 2025.

Hadleigh Court is a residential home that provides accommodation for up to 31 people who require support with personal care. At the time of our assessment, 19 people were living at the service. The service specialises in supporting people over 65 years old, living with dementia and mental health conditions. We visited the service on 18 and 19 November 2025.

At our last assessment, we rated the service requires improvement. At this assessment, the service remains requires improvement. There was a continued breach of 2 regulations in relation to safe care and treatment and good governance.

People’s risk assessments were not always completed correctly based on their individual needs and history, some people’s care plans contained out of date medical information or lacked detail about how to manage risks. Medicines administration systems were not always managed safely and records relating to fluid intake and repositioning were inconsistent. This exposed people to the risk of harm. The provider recognised that care for people living with dementia was not always provided in line with best practice and was taking action to improve this.

The service had been through significant change since our last assessment, including changes in management and senior staff. The changes in leadership over a short period of time impacted the quality of oversight and culture of the service.

The provider had made some improvements since our last assessment and was no longer in breach of 2 regulations in relation to consent and staffing. The provider had made some improvements to the environment and work was ongoing to ensure all risks were identified and well managed.

The provider had a clear plan for improvement and the culture they wanted to create. They were working to understand the needs of people and develop a strategy for the service. At the time of this assessment, the provider was working with the local authority to ensure good continuity of care going forward.

Staff gave positive feedback about the changes in the service. One staff member said, “Everyone is pulling in the same direction, and the morale and culture has improved. A lot of it happened quickly, but I think once all the changes are made it will be better here.”

Read the latest assessment report for Hadleigh Court – HTML

Published 26 January 2026

People’s experience of the service

Updated 6 November 2025

People’s relatives told us their loved ones were safe at Hadleigh Court and that they felt comfortable raising concerns. Relatives commented on improvements to the environment and cleanliness of the service, and felt the atmosphere was calmer. They felt staff were well trained and offered people good support and choices about how they received care. People’s relatives told us staff were friendly, caring, and treated people with dignity and respect. One person’s relative told us, “They treat [relative] with dignity and respect by giving them options, being patient and not rushing them. They respect [relative’s] independence.” A second relative told us, “The staff are very nice, they are so lovely with [relative].”

We observed warm interactions between staff and people and staff were quick to respond to people’s needs. We received mixed feedback from people’s relatives about activity provision; people’s relatives felt what was provided was of good quality with some individual members of staff going the extra mile. For example, one member of staff arranged a birthday party for one person and facilitated it outside of their usual working hours. However, other people’s relatives felt there were times their relative were bored, with little stimulation.

Most people’s relatives told us communication had improved since the new nominated individual (the providers representative) was appointed, and they felt positive about changes at the service. One person’s relative said, “The best thing is the knowledge that [relative] is safe, warm and not distressed.

Read the latest assessment report for Hadleigh Court – HTML

Published 26 January 2026

All Inspections

During an assessment under our new approach

Date of assessment 18 to 27 November 2025.

Hadleigh Court is a residential home that provides accommodation for up to 31 people who require support with personal care. At the time of our assessment, 19 people were living at the service. The service specialises in supporting people over 65 years old, living with dementia and mental health conditions. We visited the service on 18 and 19 November 2025.

At our last assessment, we rated the service requires improvement. At this assessment, the service remains requires improvement. There was a continued breach of 2 regulations in relation to safe care and treatment and good governance.

People’s risk assessments were not always completed correctly based on their individual needs and history, some people’s care plans contained out of date medical information or lacked detail about how to manage risks. Medicines administration systems were not always managed safely and records relating to fluid intake and repositioning were inconsistent. This exposed people to the risk of harm. The provider recognised that care for people living with dementia was not always provided in line with best practice and was taking action to improve this.

The service had been through significant change since our last assessment, including changes in management and senior staff. The changes in leadership over a short period of time impacted the quality of oversight and culture of the service.

The provider had made some improvements since our last assessment and was no longer in breach of 2 regulations in relation to consent and staffing. The provider had made some improvements to the environment and work was ongoing to ensure all risks were identified and well managed.

The provider had a clear plan for improvement and the culture they wanted to create. They were working to understand the needs of people and develop a strategy for the service. At the time of this assessment, the provider was working with the local authority to ensure good continuity of care going forward.

Staff gave positive feedback about the changes in the service. One staff member said, “Everyone is pulling in the same direction, and the morale and culture has improved. A lot of it happened quickly, but I think once all the changes are made it will be better here.” See full summary of report

Read the assessment report for Hadleigh Court – HTML

Published 26 January 2026

Ratings

• Overall – Requires improvement
• Safe – Requires improvement
• Effective – Good
• Caring- Good
• Responsive – Good
• Well-led – Requires improvement

Our view of the service

Date of assessment 18 to 27 November 2025.

Hadleigh Court is a residential home that provides accommodation for up to 31 people who require support with personal care. At the time of our assessment, 19 people were living at the service. The service specialises in supporting people over 65 years old, living with dementia and mental health conditions. We visited the service on 18 and 19 November 2025.

At our last assessment, we rated the service requires improvement. At this assessment, the service remains requires improvement. There was a continued breach of 2 regulations in relation to safe care and treatment and good governance.

People’s risk assessments were not always completed correctly based on their individual needs and history, some people’s care plans contained out of date medical information or lacked detail about how to manage risks. Medicines administration systems were not always managed safely and records relating to fluid intake and repositioning were inconsistent. This exposed people to the risk of harm. The provider recognised that care for people living with dementia was not always provided in line with best practice and was taking action to improve this.

The service had been through significant change since our last assessment, including changes in management and senior staff. The changes in leadership over a short period of time impacted the quality of oversight and culture of the service.

The provider had made some improvements since our last assessment and was no longer in breach of 2 regulations in relation to consent and staffing. The provider had made some improvements to the environment and work was ongoing to ensure all risks were identified and well managed.

The provider had a clear plan for improvement and the culture they wanted to create. They were working to understand the needs of people and develop a strategy for the service. At the time of this assessment, the provider was working with the local authority to ensure good continuity of care going forward.

Staff gave positive feedback about the changes in the service. One staff member said, “Everyone is pulling in the same direction, and the morale and culture has improved. A lot of it happened quickly, but I think once all the changes are made it will be better here.”

People’s experience of this service

People’s relatives told us their loved ones were safe at Hadleigh Court and that they felt comfortable raising concerns. Relatives commented on improvements to the environment and cleanliness of the service, and felt the atmosphere was calmer. They felt staff were well trained and offered people good support and choices about how they received care. People’s relatives told us staff were friendly, caring, and treated people with dignity and respect. One person’s relative told us, “They treat [relative] with dignity and respect by giving them options, being patient and not rushing them. They respect [relative’s] independence.” A second relative told us, “The staff are very nice, they are so lovely with [relative].”

We observed warm interactions between staff and people and staff were quick to respond to people’s needs. We received mixed feedback from people’s relatives about activity provision; people’s relatives felt what was provided was of good quality with some individual members of staff going the extra mile. For example, one member of staff arranged a birthday party for one person and facilitated it outside of their usual working hours. However, other people’s relatives felt there were times their relative were bored, with little stimulation.

Most people’s relatives told us communication had improved since the new nominated individual (the providers representative) was appointed, and they felt positive about changes at the service. One person’s relative said, “The best thing is the knowledge that [relative] is safe, warm and not distressed.