Tag: services

The Council, by law, must then offer you a chance to contact the ombudsmen and explain to you how you go about doing this – an email is the simplest method). Individual taxpayers, however, possess the right to refer their complaint to the ombudsmen for judication. Most of these referrals (which do show-up on official statistics) are dismissed – with the ombudsmen often arbitrarily ruling on behalf of the Council. The Council and ombudsmen know that most people who complain possess no financial resources to hire a lawyer and hold the Authorities to account – so the process of complaint will often halt here. Of course, there is always the chance that an individual’s case might be taken-up by a charity – so Councils must tread carefully whilst trying to prevent this. One tactic the Council uses is the fake apology. Bear in-mind that an apology runs the risk of admitting liability – something a lawyer could take advantage of later on in a “no win – no fee” scenario (another way that ordinary people can acquire legal representation).