“In August 2022, our then newly appointed CEO Andrea Kinkade launched a Transformation Plan. Backed up by over £10 million worth of investment, since then, the satisfaction of those we care for, and our staff, has improved.”Rebecca Bauers, Care Quality Commission Director for People with a Learning Disability and Autistic People, said: “The issues reported to ITV are clearly very distressing – no one should be put at risk due to poor care and where we need to, we will and have taken immediate action to protect people.
“We are monitoring Lifeways Community Care Limited closely, including carrying out inspections and are in regular contact with the Department for Health and Social Care regarding our findings.
“We are working hard to improve our regulatory oversight, including increasing the number of inspections we do to give the public confidence in quality of care.”